SHIPPING & RETURNS

DELIVERY & RATES
1. All orders received are subject to bank authorization prior to processing. Only authorized orders will be processed.
2. Orders are processed for delivery on business days only (Monday to Friday, excluding Public Holidays). We use J&T Express as our standard delivery courier. Delivery usually takes between 3 to 7 business days for West Malaysia and 4 to 9 business days for East Malaysia.
3. Our standard delivery charges per order are as follows:
  - For West Malaysia, delivery charge is RM6.00, over every 1kg will increase RM1 per shipping charge.
  - For East Malaysia, delivery charge is Sabah RM15.00, Sarawak RM13.00. Every parcel over 1kg will increase RM6 per shipping charge.
  - Orders of RM250.00 and above (after deducting cash or discount voucher if applicable) are entitled to delivery free of charge within Malaysia.
4. We only deliver to addresses in Malaysia and international. We do not deliver to PO Box addresses.
5. We understand that getting your purchased orders quickly is important to you, so we make every effort to process and deliver your orders as soon as we can. To ensure prompt delivery, kindly ensure that you provide us with an accurate delivery address, contact details including telephone number and email address. Failure to do so may risk our courier service being unable to deliver in a timely and prompt manner.
6. In the event that we fail to deliver to you at the delivery address provided by you, we will make a subsequent (2nd) attempt at the specified delivery address. If our designated courier provider does not receive any feedback from you, we regret to inform you that your package will be returned to Lanesra Malaysia.
PROOF OF DELIVERY
1. Our courier service may request for a signature from the intended recipient of the items purchased. In circumstances where our courier service fails to deliver to the intended recipient, it may deliver the order to the reception of the recipient’s address, and obtain a signature from the receptionist as a proof of delivery.
ORDER
1. Orders placed and received on business days (Monday to Friday, excluding public holidays) are processed on the same day in the order in which they are received. Orders placed after 12.01AM would be considered as next day purchase for courier purposes. Orders placed and received on weekends (Saturday or Sunday) will be processed the next business day (Monday excluding public holidays).
2. Lanesra Malaysia will send you a confirmation email for your order after your payment is verified and authorized by the Bank and we have accepted your order. The confirmation email will contain your order details including customer details, product description and delivery address. If you do not receive the order confirmation email within 3 business days, please check your order summary in “My Account” or your email junk folder. Alternatively, you may also contact our Customer Service team at customercare@lanesra.my.
3. Online promotions are only applicable for online purchases. Promotions and gifts may vary from in-store promotions.
REPORT ORDER PROBLEM
1. If you find that the items you have ordered are damaged upon delivery, please report to customercare@lanesra.my within 2 days from the date you receive the product with supporting evidence and receipt number. Any reimbursement is subject to our discretion.
2. If in the event that any product is missing from your order, please report to our Customer Service team at customercare@lanesra.my within 2 days from the date you receive the product and we will attend to your report.
3. While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
OUT OF STOCK ITEMS
1. We strive to deliver your order within the delivery time stipulated. However please note that in the event of stock unavailability of items ordered, we may need to source from other stock locations. We will inform you within 2-3 business days and we seek your kind understanding in the delay of the shipment pertaining to stock availability. We do not accept back orders.
2. If you have any questions on items that are not available online, please contact our Customer Service team at customercare@lanesra.my.
RETURN POLICY
1. Please check on Return & Refund Policy
PAYMENT OPTIONS
1. Direct Bank Transfer

Bank transfers are simply the direct transfer of funds to merchant bank account

2. iPay88

ipay88 is an Internet Payment Switching Gateway through credit card, Internet Banking (or E-Debit) & Electronic Wallet (E-Wallet), development by Mobile88.com Sdn Bhd. iPay88 complies with PCI Data Security Standard and Malaysia Payment System Act.

iPay88 – Affiliate Bank include:
- Maybank2u
- CIMB Clicks
- Alliance Bank
- Ambank
- Hong Leong Bank
- RHB
- MEPS Affiliate Banks
- Web Cash
PRICING
1. Product prices listed on Lanesra Malaysia website are subject to change without advanced notice.
CANCELLATION OF ORDER
We regret to inform that orders cannot be cancelled once placed. Kindly ensure you have checked and validated all details and information before you proceed with payment.

CONSUMER SERVICE

Please contact us for any questions you may have

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